Roadside Assistance
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We understand that being involved in a car accident can be a traumatic experience or at least an unpleasant one. All accidents must be reported to the insurers at an Authorised Reporting Centre (ARC) within 24 hours from date of incident or by the next working day. If the accident happened on a Friday, it must be reported by the following Monday. Moreover, all accidents involving death, injury, damages to property and accidents involving foreign vehicles must be reported to the police within 24 hours.
We provide the option to initiate* the accident reporting online from the comfort of your home. Simply submit the required information in our online reporting form.
It is mandatory* to visit our reporting centre subsequently and rest assured that we will provide seamless assistance to you.
* You are required to visit our centre for us to verify the details and documentation within 24 hours. Failure to do so will result in a late report.
Be sure to bring along original documents at the appointed time for verification so that your claims can be processed without delay.
We will file the accident report with the General Insurance Association (GIA) with the information you provide and documents you upload.
From the moment your car enters our workshop for damage assessment to the completion of repair, we will make seamless arrangements for every step.
We will handle all administrative procedures to ensure that your insurance claims are submitted and negotiate with insurers on your behalf.
Licence plate number of involved cars must be visible.
Capture the surrounding scenes as well.
Refer to our Photo & Video guide.
Please ensure the following is noted of the other driver:
Full name
Mobile number
Licence plate number
Call your insurer for assistance and towing services.
Maintain contact with other affected parties.
Contact traffic police for:
Injuries or fatality (call an ambulance as well).
Damage to government property.
Foreign vehicle cases.
Pedestrian or cyclist cases.
Hit-and-run cases.
Report at the correct Accident Reporting Centre (ARC).
If unsure, please make a call to clarify.
Bring along the following:
Certificate of Insurance
Identification card
Driving licence
Photo & Video evidence
Police report (If applicable)
Company stamp (If applicable)
On-scene photos will serve as evidence for the incident
Refer to your insurance company for assistance and negotiation.
The other parties may change their account of the accident after speaking to their insurer or reporting centre.
Unauthorised tow trucks may pose as authorised operators.
Confirm the identity of the authorised tow truck with your insurer.
There are workshops that offer inexpensive options but may compromise the quality of repair.
You have the right to choose your preferred workshop, especially for Third Party claims. Select a trustworthy one to restore your car to avoid compromising the safety of you and your passengers.
Watch this short clip for a summary of what to do during an unfortunate event of an accident.
Understanding how to handle unexpected situations can be useful not just for you, but also for the people around you.